Shipping and returns

At Drift and Dune, we want you to be completely delighted with your coastal-inspired homewares and Korean skincare. We've put together this guide to help you understand our shipping and return policies, ensuring a smooth and happy shopping experience from Sydney, Australia, to your doorstep.

Frequently asked questions

We're here to answer your questions about getting your beautiful Drift and Dune products to you safely and what to do if something isn't quite right. Our aim is to make your experience as pleasant as possible.

How long does it usually take for customers to receive their goodies once they've ordered them from Drift and Dune?
You have the option to shop and collect your items yourself, or choose delivery for an additional fee. Standard post typically takes 3-5 business days. We also offer free delivery to customers located in the Sutherland Shire.

Are there any delivery fees, and how do they work for different orders or locations?
Delivery fees will be calculated according to Australia Post rates. These rates depend on the size, weight, and destination of your order.

What's the go if a customer isn't completely stoked with their purchase and wants to return or exchange it?
Please note that we do not offer refunds or exchanges for change of mind. However, customers will be offered a refund or exchange on products that are faulty.

What should customers do if their beautiful new homewares or skincare arrive a bit dinged up or not quite right?
We want our customers to be completely happy with their purchase. If your item arrives damaged or not as expected, please email us at drift.dune@outlook.com.au with an explanation and images of the damaged product. We will do our best to resolve the issue for you.

Got more questions?

We're always here to help. If you have any other questions about our products, shipping, or returns, please don't hesitate to reach out to us. Your satisfaction is our priority.